FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN PEMANFAATAN PELAYAAN KESEHATAN MASYARAKAT DI PUSKESMAS SIOMPU KABUPATEN BUTON SELATAN

Abstract

Utilization of health services is one of the basic needs for everyone. This study aims to determine the relationship between waiting time, service facilities, attitudes of health workers, health service procedures, and the level of patient satisfaction with health services with the utilization of health services for outpatient participants at the Siompu Health Center, South Buton Regency.

The type of research used is quantitative research with a cross sectional study approach with a value of < 0.05. the population in this study were all resident who used health services Siompu Health Center, South Buton Regerency in May 2021 as many as 106 people. The sample in this study was 96 people.

The results showed that with the Chi Square test conducted on people's perceptions of the relationship between waiting time and the use of health services, it was obtained that the value of = 0.015 so that <0.05 then Ho in this study was rejected, the relationship between health facilities and   the use of health services was obtained. the results of the value of = 0.062 so that > ​​0.05 then Ho in this study was accepted, the attitude of the officers towards the utilization of health services, the results obtained the value of = 0.018 so that <0.05 then Ho in this study was rejected, the procedure of officers on the utilization of health services , obtained a value of = 0.028 so that <0.05

then Ho in this study was rejected, patient satisfaction with the use of health services, obtained a value of = 0.037 so that <0.05 then Ho in this study was rejected and Ha was accepted.

The need for the activity of puskesmas officers to reach areas far from the puskesmas so that the community can be served in terms of their health, the need for additional medical personnel so that patients do not wait too long to obtain health services, the time for patient examinations should be streamlined and must also be adjusted to the case or illness they suffer, facilities Puskesmas supporters should be equipped in an effort to improve disease diagnoses, as well as for health workers who are not friendly to patients so that they can serve well in accordance with the health code of ethics.